FAQ

FAQ

QWho are Tokyo Airporter?
AWe are a company that specifically transports passengers to and from airports.
QWhat type of service do you provide?
AWe provide clients with a vehicle and a driver to their requested specifications to take them to or from Narita airport/Haneda airport of their choice, to or from any destination.
QHow long have you been in business?
AOur management team between them has over 27 years of experience in passenger logistics. We aim to provide a service that is second to none.
QWhy should I use your service?
ATokyo Airporter provides convenient, safe, reliable transportation, door-to-door in each direction between Tokyo and Narita International airport at prices substantially lower than taxi fares.
QDo you pick up and drop off at any hotel or neighborhood address in Tokyo?
AYes.we do.
QWhere do I meet my driver when I land at the airport?
A Drivers normally enter the terminal approximately 15 minutes after a flight has landed, they will hold an Tokyo Airporter greeting board with your name on it and we will mail you driver's mobile number when a reservation.complete.
QHow long is the trip to or from the airport?
ATravel time, of course, depends on traffic conditions. In general, it's smart to allow 50 to 90 minutes. However, because we provide all of our service in vans, we'll get you to the airport and back about as fast as a taxi, but at a much lower cost.
Q How much room is there for luggage?
ALuggage compartments are in the rear of the vehicle. As a courtesy to your fellow passengers, one large suitcase and one carry-on are allowed per person.
QHow do I arrange pickup at a hotel or residence in Tokyo?
AAdvance reservations are required at least 24 hours in advance via Booking Form.
QWhat are your fares?
AVisit the FARES page for current rates or click here to go there now.
QHow can I pay for this service?
AWe accept all major credit cards as payment (via E-Bay,PayPal).
QCan I pay in cash?
AYes you can,.
QWhat if my flight is delayed? Will I be charged extra?
A Tokyo Airporter and it's contracted transfer companies monitor flight arrivals before any drivers are dispatched, and no you will not be charged any extra for flight delays.
QWhat area do you cover?
AAt the moment we cover Tokyo and kanto area.
QWhich airports do you cover?
AWe meet and greet passengers from the following airports:
Narita Airport,Haneda Airport