FAQ

Q	Who are Tokyo Airporter?
A	We are a company that specifically transports passengers to and from airports.
Q	What type of service do you provide?
A	We provide clients with a vehicle and a driver to their requested specifications to take them to or from Narita airport/Haneda airport of their choice, to or from any destination.
Q	How long have you been in business?
A	Our management team between them has over 27 years of experience in passenger logistics. We aim to provide a service that is second to none.
Q	Why should I use your service?
A	Tokyo Airporter provides convenient, safe, reliable transportation, door-to-door in each direction between Tokyo and Narita International airport at prices substantially lower than taxi fares.
Q	Do you pick up and drop off at any hotel or neighborhood address in Tokyo?
A	Yes.we do.
Q	Where do I meet my driver when I land at the airport?
A	Drivers normally enter the terminal approximately 15 minutes after a flight has landed, they will hold an Tokyo Airporter greeting board with your name on it and we will mail you driver's mobile number when a reservation.complete.
Q	How long is the trip to or from the airport?
A	Travel time, of course, depends on traffic conditions. In general, it's smart to allow 50 to 90 minutes. However, because we provide all of our service in vans, we'll get you to the airport and back about as fast as a taxi, but at a much lower cost.
Q	How much room is there for luggage?
A	Luggage compartments are in the rear of the vehicle. As a courtesy to your fellow passengers, one large suitcase and one carry-on are allowed per person.
Q	How do I arrange pickup at a hotel or residence in Tokyo?
A	Advance reservations are required at least 24 hours in advance via Booking Form.
Q	What are your fares?
A	Visit the FARES page for current rates or click here to go there now.
Q	How can I pay for this service?
A	We accept all major credit cards as payment (via E-Bay,PayPal).
Q	Can I pay in cash?
A	Yes you can,.
Q	What if my flight is delayed? Will I be charged extra?
A	Tokyo Airporter and it's contracted transfer companies monitor flight arrivals before any drivers are dispatched, and no you will not be charged any extra for flight delays.
Q	What area do you cover?
A	At the moment we cover Tokyo and kanto area.
Q	Which airports do you cover?
A	We meet and greet passengers from the following airports: Narita Airport,Haneda Airport