Luggage & Suitcase FAQ for Narita & Haneda Airport Transfers

The number of suitcases we can carry depends on the vehicle, the number of passengers, and the size of each piece of luggage.

The Toyota Alphard, which TokyoAirporter commonly uses for private airport transfers, has a very flexible seating configuration.

For groups of four passengers or fewer, the Alphard's third-row seats can be folded away to create a much larger luggage area.

For travelers requiring considerably more luggage space, the Toyota Hiace Grand Cabin is a much more spacious option. By making practical use of the rear luggage area as well as available interior floor and aisle space, it can accommodate considerably more luggage.

This illustrates why passenger capacity alone does not determine whether a vehicle is suitable for an airport transfer. A vehicle may provide plenty of luggage space for two or three passengers, but the available luggage area can become significantly smaller when most passenger seats are occupied.

When requesting a quote or making a reservation with TokyoAirporter, please tell us not only the number of passengers but also the approximate number and size of your suitcases, together with any strollers, golf bags, sports equipment, or other unusually large items.

We use this information to recommend a vehicle that can safely and comfortably accommodate both your passengers and your luggage.

The best vehicle depends on both passenger count and luggage volume.

A Toyota Alphard can accommodate many typical airport transfer groups, while a Toyota Hiace Grand Cabin offers substantially more luggage capacity for larger groups or passengers traveling with numerous suitcases, strollers, sports equipment, or other bulky items.

If you tell us exactly what you are bringing when requesting a quote or making a reservation, we can recommend the most suitable vehicle rather than selecting one based only on the number of passengers.

Yes. TokyoAirporter regularly transports international travelers with large suitcases from Narita and Haneda airports to hotels and other accommodations.

Large luggage is one of the main reasons travelers choose a private airport transfer instead of carrying their bags through train stations.

However, vehicle luggage capacity is not unlimited, so please tell us the number and approximate size of your suitcases when booking, especially if several passengers each have large checked bags.

Yes, but the size and type of stroller are important.

A compact folding stroller requires relatively little luggage space, while a full-size stroller, three-wheel stroller, or double stroller can occupy as much space as a large suitcase or more.

If you are traveling with several suitcases as well as a stroller, please tell us the stroller type and luggage quantity in advance so that we can make sure the selected vehicle has enough space.

Yes. Golf bags can be transported on TokyoAirporter vehicles, but the appropriate vehicle depends on the number of passengers, suitcases, and golf bags traveling together.

Golf bags are long and take up luggage space differently from ordinary suitcases, so please tell us how many golf bags you will bring when booking.

Providing the approximate bag length is also helpful, particularly when traveling with several passengers and additional luggage.

Yes, but long sports equipment requires careful vehicle selection.

Skis, snowboards, surfboards, and similar items may be too long to load like ordinary suitcases, even when the vehicle appears to have enough overall luggage capacity.

For equipment longer than approximately 130 cm, a larger vehicle such as a Toyota Hiace Grand Cabin may be more suitable because long items can often be positioned without sacrificing as much passenger seating.

Please provide the type, quantity, and approximate length of your equipment before booking.

Providing accurate luggage information before your transfer is very important. If you arrive with substantially more luggage, or significantly larger items, than you declared when making your reservation, it may not be possible to load everything safely into the reserved vehicle.

Depending on vehicle availability, TokyoAirporter may be able to arrange an additional or larger vehicle. However, particularly for an airport pickup, another suitable vehicle may not be immediately available, so this cannot be guaranteed.

In many cases, a more practical solution is to send some of the luggage separately using a Japanese luggage delivery service. Japan has convenient luggage delivery services that can send suitcases from the airport to your hotel or another destination, allowing you to continue your journey without trying to fit too much luggage into the vehicle.

If this becomes necessary at Narita or Haneda Airport, please do not worry. Your TokyoAirporter driver or airport staff can help you find the appropriate luggage delivery counter and assist you with the shipping procedure.

This can be particularly helpful for international visitors who may find it difficult to complete Japanese delivery forms or communicate with the counter staff.

The best solution, however, is to avoid the problem before you arrive. When requesting a quote or making a reservation, please tell us the number and approximate size of your suitcases, as well as any strollers, golf bags, skis, snowboards, or other bulky items.

We can then recommend the appropriate vehicle for both your passengers and your luggage.

Yes. Both Narita and Haneda airports have luggage delivery counters in their arrival areas, where you can arrange to send suitcases and other luggage directly to many hotels and other destinations in Japan.

Japan's luggage delivery services are extremely convenient, particularly when your group has more luggage than can comfortably fit in the vehicle or when you do not need every suitcase immediately after arriving in Japan.

Instead of arranging an additional vehicle simply to carry excess luggage, sending some of your bags separately may be a simpler and more practical solution.

If you would like to use a luggage delivery service, please first meet your TokyoAirporter driver or airport staff in the arrival lobby and tell them that you would like to send some of your luggage separately.

Your driver can guide you to an appropriate luggage delivery counter and assist you with the procedure.

Because our drivers are Japanese, they can also communicate directly with the counter staff and help with Japanese shipping forms when necessary. This can make the process much quicker and easier for international visitors who are unfamiliar with Japanese luggage delivery services.

Once the shipping procedure is complete, you can leave the airport with your driver and travel directly to your hotel or other destination without having to carry all of your luggage with you.

Yes. Please provide as accurate a description as possible of the luggage you plan to bring.

Passenger count alone is not enough to determine the correct vehicle for an airport transfer.

For example, four passengers with four standard suitcases have very different space requirements from four passengers carrying eight large suitcases, a stroller, and golf bags.

Telling us the quantity, approximate size, and any unusually large items in advance allows us to recommend the appropriate vehicle and helps prevent luggage problems at the airport.

A vehicle may technically have enough seats for your group but still not have enough usable space for all of your luggage.

This is particularly important for international airport transfers, where each passenger may have one or two large suitcases in addition to carry-on bags, strollers, or sports equipment.

For this reason, TokyoAirporter considers both passenger seating and actual luggage requirements when recommending a vehicle.

Choosing a vehicle based only on the maximum passenger capacity can result in an uncomfortable journey or luggage that cannot be loaded safely.