Many global travel platforms and agencies unknowingly partner with unlicensed transportation providers in Japan. While these operators may appear to offer attractive prices, they operate illegally under Japanese law, creating serious safety, legal, and reputational risks not only for passengers but also for the travel companies that book them.
・No Legal Authorization
These companies operate without the mandatory licenses required under Japanese transport law.
・Uninsured Vehicles & Unlicensed Drivers
Without commercial insurance or a valid chauffeur’s license, passengers are left without protection in case of accidents.
・Breach of Service Promises
Illegal operators often advertise “Meet & Greet,” yet drivers refuse to enter the terminal to avoid parking fees, leaving customers stranded.
・Poor Professional Standards
Rude behavior, lack of greetings, careless driving, and sloppy dress codes (sandals, shorts, T-shirts) are common, which damages the perception of Japanese hospitality.
・Reputational Risk for Travel Agencies
When incidents occur — from poor service to traffic accidents — customers hold not only the driver but also the booking agency responsible.
Choosing a licensed Japanese transfer company ensures:
・Full compliance with Japanese transport regulations.
・Vehicles that are fully insured for passenger safety.
・Professional Japanese drivers only, trained and licensed under strict national standards.
・Guaranteed Meet & Greet service inside the terminal, avoiding customer complaints.
・Protection of your agency’s reputation and brand trust.
Partnering with unlicensed operators may lower short-term costs, but it exposes your clients and your brand to significant risks. By ensuring cooperation only with licensed, insured, and professional Japanese providers, you safeguard your customers, protect your reputation, and demonstrate a commitment to quality service.
Tokyo Airporter stands as a trusted, licensed Japanese provider, ensuring your clients experience safe, professional, and authentic Japanese hospitality. We invite global travel agencies to collaborate with us for secure and worry-free airport transfers in Tokyo.