Frequently Asked Questions

We are a fully licensed and insured transportation company based in Tokyo, specializing in airport and hotel transfers. All our drivers are Japanese professionals with Class 2 chauffeur licenses.

Yes, with green license plates and insurance. Unlike unlicensed operators, your safety and coverage are guaranteed.

In Japan, licensed commercial passenger transportation vehicles use green license plates. These vehicles are operated by government-authorized transportation companies with commercial insurance, professional drivers, and regulated safety inspections.

Yes. Tokyo Airporter operates fully licensed green-plate commercial passenger transportation vehicles in compliance with Japanese transportation regulations.

Unlicensed transportation services may not have valid commercial insurance coverage or legal authorization to transport passengers in Japan. For safety, insurance, and reliability, we strongly recommend using licensed green-plate transportation services.

Yes. Our drivers provide transportation services for international travelers every day and are familiar with English communication related to airport transfers, hotels, luggage, and transportation services in Japan.

Yes. The driver waits in the arrival lobby with a signboard, assists luggage, and escorts you to the vehicle.

Yes. Service is available day and night with no late-night surcharge.

We recommend using our website booking form to avoid missing important travel information such as flight details, pickup location, passenger count, luggage quantity, and special requests.

At least 48 hours recommended; same-day possible if available.

We recommend booking as early as possible, especially during March, April, May, October, December, and January. Airport arrivals between 2:00 PM and 6:00 PM are often especially busy for our international guests.

Possibly, depending on vehicle availability and driver schedules. However, same-day reservations are only confirmed after our confirmation message has been accepted and payment arrangements have been completed when required.

Yes. Prepaid via credit card or PayPal to confirm.

Yes. Official invoice/receipt available.

Cancellations by 4:00 PM (Japan time) the day before are free. After 4:00 PM, 100% fee is charged as drivers are already assigned and paid.

Yes, all included in the transfer fee.

Yes. We provide pickup service from hotels, Airbnb accommodations, private residences, office buildings, exhibition halls, cruise terminals, and other locations throughout Tokyo and nearby areas.

Yes. We regularly provide pickup service at Tokyo Station for guests connecting between the Shinkansen and Narita or Haneda Airport. Because Tokyo Station is large and complex, we coordinate the meeting point in advance.

Yes, Osanbashi and Daikoku terminals.

Yes. We provide transfers to and from Yokohama Osanbashi Terminal, Tokyo International Cruise Terminal, Daikoku Pier, Shinko Pier, Harumi area, and other major cruise terminals.

Yes, both Disneyland and DisneySea hotels.

Yes, Mt. Fuji, Hakone, Karuizawa, ski resorts in Nagano/Niigata, etc.

Toyota Alphard (up to 7 pax) and HiAce Grand Cabin (up to 9 pax).

• Alphard: 7 pax with 4–6 large suitcases, or 3 pax with up to 12.
• Grand Cabin: 9 pax with 9–12 large suitcases.

Yes, ¥1,000 per seat. Reserve in advance.

Yes. Pets such as dogs can travel with us in many cases, but they must remain inside an appropriate carrier or cage during transportation. Please inform us in advance.

Yes. Private transfers are much easier for families traveling with children, strollers, and large luggage because they provide direct door-to-door transportation.

At arrival lobby, after customs. Driver holds a signboard with your name.

Our drivers wait at highly visible locations inside the arrival lobby with a clear name sign. The exact location depends on each terminal layout, but our staff are very familiar with Narita and Haneda airport meeting points.

We monitor arrivals. Pickup time adjusted with no charge.

We monitor flight status in real time and will make reasonable efforts to adjust pickup timing if your flight arrives earlier than scheduled.

Normally no. We monitor your flight status automatically. Please contact us only if your flight number, airline, or arrival airport changes.

If your flight is canceled, your airport transfer reservation will also be canceled and your refund will be processed promptly. If you arrange a replacement flight, please submit a new reservation request.

Usually around 60–90 minutes depending on destination and traffic. Severe all-day traffic gridlock is relatively uncommon under normal conditions.

Usually around 20–50 minutes depending on destination and traffic. Haneda is much closer to central Tokyo than Narita.

Driver waits up to 90 min after actual landing free. If delayed by immigration/customs congestion, inform us and we wait longer free. If delay is due to personal activities, extra charges may apply.

Note: If you need to exchange money, rent Wi-Fi/SIM, or send luggage, our driver can assist. Please meet the greeter first instead of moving around the airport independently.

Yes, but airport counters can be very crowded. JR Pass procedures may take over one hour during busy seasons, and Haneda Terminal 1 and 2 do not offer JR Pass exchange. Many guests prefer completing JR Pass procedures later in central Tokyo.

Yes. However, please meet your driver or airport staff first before moving to airport shops or service counters. This helps avoid confusion and allows our staff to guide you efficiently.

Yes. Our driver or airport staff can often assist with luggage delivery procedures and help complete Japanese shipping forms to reduce mistakes and save time.

Yes, inform us in advance. Extra charges may apply.

Yes, hourly charter for sightseeing, business, events (min 3 hours).

Yes, for meetings, conferences, VIP guests. Invoicing available.

Yes. Notify us in advance for a suitable vehicle.

Yes. We regularly assist elderly travelers and wheelchair users with comfortable door-to-door transportation and luggage handling.

Limited assistance may be available upon special request depending on the hotel, parking conditions, schedule, and operational situation.

Contact us immediately. If found, we arrange delivery (shipping fees apply).

No, tipping is not mandatory in Japan. Small gratuity appreciated.