Licensed Tokyo Airporter driver in suit greeting a family in front of a black Toyota Alphard at the airport; child smiling safely in a booster seat during a private airport transfer.
Business travelers spot their Tokyo Airporter meet-and-greet chauffeur at the arrivals exit—seamless Narita & Haneda airport transfer service.
Meet-and-greet at Yokohama Osanbashi Passenger Terminal as a licensed Tokyo Airporter chauffeur welcomes a senior friends group for a comfortable private transfer.
Black Toyota HiAce Grand Cabin private transfer to Tokyo Disneyland with family; baby sleeping safely in a rear-facing child seat—safe, legal, and reliable service.
Licensed Tokyo Airporter driver in suit greeting a family in front of a black Toyota Alphard at the airport; child smiling safely in a booster seat during a private airport transfer.
Business travelers spot their Tokyo Airporter meet-and-greet chauffeur at the arrivals exit—seamless Narita & Haneda airport transfer service.
Meet-and-greet at Yokohama Osanbashi Passenger Terminal as a licensed Tokyo Airporter chauffeur welcomes a senior friends group for a comfortable private transfer."
Black Toyota HiAce Grand Cabin private transfer to Tokyo Disneyland with family; baby sleeping safely in a rear-facing child seat—safe, legal, and reliable service.
Frequently asked questions about Tokyo airport transfers and private taxi service from Narita and Haneda airports to hotels in Tokyo

Tokyo Airport Transfer FAQ – Narita & Haneda Private Taxi Service

Tokyo Airporter – Full FAQ Accordion

Frequently Asked Questions

Licensed & insured transfers. Meet & Greet, English support, cancellation policy, child seats, airport wait time, JR Pass guidance, and more.

1. About Our Company & Service

QWho are Tokyo Airporter?

We are a fully licensed and insured transportation company based in Tokyo, specializing in airport and hotel transfers. All our drivers are Japanese professionals with Class 2 chauffeur licenses.

QAre you a licensed operator?

Yes, with green license plates and insurance. Unlike unlicensed operators, your safety and coverage are guaranteed.

QDo your drivers speak English?

Yes. English support is provided for bookings and by request with drivers.

QDo you provide Meet & Greet?

Yes. The driver waits in the arrival lobby with a signboard, assists luggage, and escorts you to the vehicle.

QDo you operate 24/7?

Yes. Service is available day and night with no late-night surcharge.

2. Reservation, Payment & Cancellation

QHow can I make a reservation?

Via our website booking form, email, or WhatsApp.

QHow far in advance?

At least 48 hours recommended; same-day possible if available.

QDo you require advance payment?

Yes. Prepaid via credit card or PayPal to confirm.

QCan I get an invoice?

Yes. Official invoice/receipt available.

QWhat is your cancellation policy?

Cancellations by 4:00 PM (Japan time) the day before are free. After 4:00 PM, 100% fee is charged as drivers are already assigned and paid.

QAre tolls, parking, fuel included?

Yes, all included in the transfer fee.

3. Pickup & Drop-off Locations

QDo you pick up from hotels, residences, or Airbnb?

Yes, any accommodation in Tokyo and surroundings.

QDo you serve Yokohama cruise terminals?

Yes, Osanbashi and Daikoku terminals.

QDo you go to Tokyo Disney Resort?

Yes, both Disneyland and DisneySea hotels.

QDo you provide long-distance transfers?

Yes, Mt. Fuji, Hakone, Karuizawa, ski resorts in Nagano/Niigata, etc.

4. Vehicles & Luggage

QWhat vehicles do you use?

Toyota Alphard (up to 7 pax) and HiAce Grand Cabin (up to 9 pax).

QHow much luggage?
  • Alphard: 7 pax with 4–6 large suitcases, or 3 pax with up to 12.
  • Grand Cabin: 9 pax with 9–12 large suitcases.
QAre baby/booster seats available?

Yes, ¥1,000 per seat. Reserve in advance.

QAre pets allowed?

Small pets only in secure carrier with prior notice.

5. Airport & Flight-Related

QWhere will the driver meet me?

At arrival lobby, after customs. Driver holds a signboard with your name.

QWhat if my flight is delayed?

We monitor arrivals. Pickup time adjusted with no charge.

QHow long from Narita to Tokyo?

50–90 min depending on traffic. Serious jams rare except accidents. Normally 50–60 min.

QHow long from Haneda to Tokyo?

30–60 min depending on traffic. Normally 30–40 min.

QHow long will the driver wait?

Driver waits up to 90 min after actual landing free. If delayed by immigration/customs congestion, inform us and we wait longer free. If delay is due to personal activities (shopping, exchange, Wi-Fi/SIM rental, ski courier), extra charges may apply.

Note: If you need to exchange money, rent Wi-Fi/SIM, or send ski/snowboard gear, our driver will accompany you. Please do not ignore the greeter. With staff support, these tasks are faster and smoother, so you reach your destination sooner.

QCan I exchange my JR Pass at the airport?

Yes, but airport counters can be crowded (up to 2h wait). As drivers and vehicles are scheduled, such delays cause issues. We recommend exchanging at major Tokyo stations (Tokyo, Shinjuku, Shibuya) where there is little waiting.

6. Special Requests & Services

QCan I request multiple stops?

Yes, inform us in advance. Extra charges may apply.

QDo you offer hourly charter?

Yes, hourly charter for sightseeing, business, events (min 3 hours).

QDo you provide corporate service?

Yes, for meetings, conferences, VIP guests. Invoicing available.

QDo you accept wheelchairs?

Yes. Notify us in advance for a suitable vehicle.

QLost items?

Contact us immediately. If found, we arrange delivery (shipping fees apply).

QIs tipping required?

No, tipping is not mandatory in Japan. Small gratuity appreciated.